SHIPPING:
We ship our packages using either USPS First Class Mail, UPS, or DHL Express. We’re asking our customers to please allow up to 3 business days for tracking updates & delivery for domestic orders (this does not include weekends or holidays). Once your package ships, you will receive a shipping confirmation email with tracking information. We ship to Canada for an additional fee. We currently do not ship to the U.S. Virgin Islands, American Samoa, Guam, or the Northern Mariana Islands.
ADDITIONAL CONDITIONS TO CONSIDER:
- Once an order has been submitted into our system, we cannot cancel or make changes to it. Please double-check the items in your cart and verify the accuracy of your billing and shipping information before confirming your order. We do not refund or replace items that have been shipped to an address that was entered incorrectly.
- If your tracking number indicates that your order has been delivered to the address provided and you have not received your order, please contact your local post office to file a claim.
- If you live in an apartment with a common mailroom, please consider shipping your package to an alternate address to minimize the risk of theft. We do not reship orders that have been tracked and delivered to the provided address.
- Orders shipped to Canada that exceed $20 USD may be subject to import duties, fees, taxes, and/or additional charges. The recipient may be required to pay applicable fees in order for the package to clear customs.
RETURNS:
RETURN POLICY:
We allow customers to return their products within 30 days of purchase for a refund to the original payment method only, minus return shipping & handling.
To submit a return request, please visit our Returns Center. Once your request is approved, you will receive a prepaid return label via email.
YOU WILL NEED THE FOLLOWING INFORMATION TO REQUEST A RETURN:
- Order Number – Your Order Number can be found in your order confirmation email.
- Zip Code – You’ll need to provide the zip code that was used to place your order.
All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. If a customer does not use our company-issued return label and return procedure, their return will not be processed and a refund will not be issued.
You can expect your return to be processed within 10 business days of our returns department receiving it. The return shipping & handling cost will automatically be deducted from the refunded amount. The cost of return shipping & handling is $5 per order. We monitor all returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.
ADDITIONAL CONDITIONS TO CONSIDER:
- Once an order has been submitted into our system, we cannot cancel or make changes to it.
- We do not offer exchanges.
- Refunds do not include the original shipping cost (if applicable).
- Refunds will only be issued back to the payment method used at the time of purchase.
- For orders that include a bundle, you will be refunded the discounted purchase price of the items that are eligible for return.
- International orders do not qualify for a return/refund.
- If your order was placed through Amazon, you will need to contact Amazon directly to inquire about their return/refund procedure.